Job Satisfaction Survey

JSS

psychologysocial sciencesFree for research use

A 36-item measure of employee satisfaction with nine work-related facets: Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards, Operating Conditions, Coworkers, Nature of Work, and Communication. Originally developed for human-service employees and since validated across a wide range of occupations.

Items

Response format

6-point Likert scale

Version

1.0

Subscales

Ready-to-cite methods sentence

Job satisfaction was measured with the 36-item Job Satisfaction Survey (JSS; Spector, 1985), which produces nine facet scores (four items each) and a total satisfaction score after reverse-scoring the 19 negatively-worded items. Total-scale internal consistency was α = .91 in the norming sample.

Reliability & validation

Validation population

Norming sample across human-service, academic, and manufacturing settings

Cronbach's α

[object Object]

Subscales

PayPromotionSupervisionFringe BenefitsContingent RewardsOperating ConditionsCoworkersNature of WorkCommunication

Response anchors

Disagree very much · Disagree moderately · Disagree slightly · Agree slightly · Agree moderately · Agree very much

Known limitations

Subscale alphas for Operating Conditions and Coworkers are modest (≈ .60), so interpret these two facets with caution. Use the total score when comparing overall satisfaction across groups; use facet scores when targeting specific interventions.

Original citation

Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713.

https://doi.org/10.1007/BF00929796

Use JSS in Folio Surveyor

Add it to a study with the full items, scoring, and analysis built in.

Open Surveyor

Library entry verified January 2024. Metadata is provided for reference; item wording is available inside Folio Surveyor, subject to each instrument's licensing.